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If the host is not yet in the room, you will see a message that says “The meeting has not yet started. Your request to enter has been sent to the presenter. If the instructor or TA is in the room, you will see a message that says, “This is a private meeting. Most meetings are private and require the meeting host to allow you in the room. Refer to your course for more information.Ĥ. Select Enter as a Guest and type your first and last name in the field provided. Some courses require you to also include your course name. Visit the Adobe Connect virtual classroom link provided to you.Ģ. Visit Adobe Connect application for desktop for more information.Īccessing the Adobe Connect Virtual Classroomġ.
#Contact mac technical support install
If you do not already have the application, you will be prompted to install it. If the application is properly installed, the classroom will open in a separate window. To get the application, and test your connection, and connection speed, run an Adobe Connect Diagnostic test. However, Adobe Connect has an application that will solve many audio problems, allow you to share your screen. If you do not need to share your screen at any time during the appointment, you may access the virtual room through your browser.
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The next step is to make sure that your computer has all the software required to run Adobe Connect. You can view more information at Adobe Connect for mobile Help. However, as not all features are supported (such as screen sharing), we recommend using a laptop or desktop computer for completing most appointments.
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Note: A mobile Adobe Connect app is available for Apple and Android devices. We recommend accessing your virtual classroom using either Mozilla Firefox or Google Chrome.
#Contact mac technical support how to
If you are unsure how to view your computer/device specifications, you should be able to find instructions on finding those from an online search. Visit Adobe Connect technical specifications and system requirements to ensure you will be able to access the virtual classroom on your computer or device. You will want to ensure that the computer you are using is capable of handling the Adobe Connect program. If you are concerned about the technical demands for a particular course, please review the syllabus for that course to determine what is required. Not all courses will require a knowledge of all these types of programs. Therefore, a basic understanding of computer programs such as spreadsheets, presentation programs, audio or video creation or editing software, image editing software, and so forth is also very helpful. Many courses require the students to understand how to create and upload a document such as a DOC or an RTF file. Some courses require students to take an image of a project and submit it to be graded. Some instructors require students to make and submit audio or video files. Some online courses may require a variety of additional skills. Basic familiarity with browsers, email, and word processing programs may also be required to successfully complete an online course. Students enrolled in online courses must be able to access the internet and use the keyboard and/or mouse for basic navigation in order to interact with quizzes and media. If parts of a course don't work on your specific device, you will need access to a computer to complete the course. However, advances in mobile technology and Chromebooks have made it possible for some devices to access our courses. Our courses were not specifically designed to work on mobile devices or Chromebooks. The minimum hardware recommendations for computers with a MAC operating system:ĬPU: Intel Core Duo 1.5 GHz or faster processor The minimum hardware recommendations for computers with a WINDOWS operating system:ĬPU: 1.8 GHz or faster processor (or equivalent) Please check each course description page to see if there are additional software requirements specific to that course. We strongly recommend installing the VLC media player The most common needed software includes: Microsoft Internet Explorer (not supported)ĭifferent courses may use specific required software packages. If you have trouble with any of our courses or its features, please contact our technical support team at 80 for help. Due to differences between browsers and courses, some incompatibilities may occur. The same applies to your Windows or MacOS, please ensure you have downloaded the most current version of your system.
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If your computer system is able to run the latest version of these browsers, we strongly encourage you to upgrade your browser before continuing with the course. Our courses work best with the following browsers, which can be downloaded for free.
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